KPIs - TPD L2 Support
Monthly Executive Dashboard
Daily Operational Dashboard
📊 Ongoing Tickets
Distribution, priority summary, and visual doughnut breakdown of active unclosed support tickets. Click any customer row to view detailed ticket keys.
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Total Active
| Customer Project | Active Tickets |
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🔵 All Open tickets (Ongoing and To validate)
Distribution, status summary, and visual doughnut breakdown of all open support tickets. Click any status row to view detailed ticket keys.
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Total Open
| Ticket Status | Ticket Count |
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⚠️ Unassigned Tickets
Active unassigned support tickets grouped by Customer Project. Click the card to view all.
Tickets Unassigned
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💀 Forgotten Tickets
Active unassigned support tickets grouped by Priority level. Click the card to view all.
Tickets Forgotten
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